Monday, March 2, 2009

Tips on Social Media

Change topic muna tayo. Because many Filipinos, local businesses and non-profit organizations are turning into social media (blogs, FaceBook, Youtube, Twitter, Freindster, etc.) to introduce their brand to the public, thought I'll post something on the topic. The article below was also a writing requirement for my class. For more discussion on social media, please visit Social Media Philippines.

Social Media Must
A common mistake companies and organizations commit when engaging in social media for the first time is their wrong focus on technology rather than their business objectives. Companies are quick to conclude that a presence in the social media environment such as blog, FaceBook or Twitter is final end goal of their social media campaign. However, choosing a technology or the online platform alone is a weak goal and the campaign is bound to fall short or not reach its full potential.

It’s Like Water
A bona fide communication strategy is vital to ensure strength and sustainability in the growing and complex social media environment. As CC Chapman of Managing the Gray Podcast described “social media is like water… don’t just jump in.” Companies and organizations need to think twice and carefully look at the bottom of the swimming pool before they dive into the social media waters. Without assessing the depth of the pool, the water, a creative public relations campaign, may look clear and safe until the company leaps in and realize the campaign hits rock bottom or drowning from overwhelming messages from the web community. The main objective is to swim not to dive. Thus, the organization needs to be strategic in social media. Look before you dive. Cautiously check the water first then decide which side of the swimming pool is safe to dive in.

Technology Takes a Back Seat
Social media begin with the end in mind. The communication strategy is not the goal. It’s the path an organization takes to get there. The organization’s goal is fuel that runs the social media bandwagon. It is imperative for an organization to differentiate social media technology from social media strategy. Determining the social media channels are good but what’s more important, understands who to reach out to and how to use social media channels to engage a better, collaborative and creative two-way relationship with potential stakeholders. As Chris Brogan said, “a strategy aligns the path we’re going to take and develop with an understanding of how to reach the goals. Where are we going? How are we going to get there? How do we know we’ve arrived?”

Listen Before You Speak
In laying out a social media strategy, effective research must take place to get a bigger picture of the organization, brand or cause. Listening to the social web community is the most effective research methodology. The organization need to listen to find out if someone or no one is talking about your organization or cause. Listening can be done through blog or search-engine search.
In conclusion, a communication strategy is fundamental in any social media campaigns. A well-established strategy is a well-informed strategy and it can only be done through effective listening. Listening will answer important questions essential in designing a plan to reach the organization’s social media goals. Questions such as: Why do you need a social media campaign?; Who are your consumers or stakeholders? How do you want to execute a campaign (i.e. FaceBook or Youtube)?; How do your stakeholders perceive your organization or cause? And, are you ready to openly communicate with your stakeholders and most especially with your critique? Once the organization has strong, honest and realistic answers to these questions then it is safe and clear to dive into social media head first or feet first.

6 comments:

  1. Again, another awesome post Jason! Yes, I agree that listening is a crucial step in embracing Social Media. You cannot just jump in, set it up and start babbling about whatever you have for your audience. It wouldn't work. Each social media tools or channels has it's own purpose and is a matter of creating conversations or conversions.

    For the connected Filipinos, social media channels are normal point of interactions. What's interesting to see is a social media campaign in the business community. As per column in the Inquirer, higher ups are more interested in spending money for collaboration tools rather than testing the waters of Social Media.

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  2. Thanks for the comment.
    Its a common problem how to convince your boss to try the unknown waters of social media. Here's a link with good tips on how to do it.
    http://www.livingstonbuzz.com/2009/02/11/getting-social-media-approved-by-your-boss/

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  3. Hi Jason. Great post. Very true. And, as a company that is mostly involved in web application development, marketing the product does involve social networking. You made me pause and think. I guess that's a good practice when diving into social networks to promote the service -- step back, pause and do/not do.

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  4. Most companies (including mine) jump into the technology right away because everybody is doingit. When you ask them why they jumped in or whats their objective, they cant give a concrete answer. You said it right, best first strategy is to step back and pause for a while.

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  5. I recently came accross your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.


    Ruth

    http://besttoddler.com

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  6. Thank you Ruth for the comment and the visit!

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